Privacy Policy

1. Introduction

SYCO values your privacy and is committed to protecting your personal data. This privacy policy explains what data we collect, why, how we use it, how long we keep it, and your rights.

2. Who is responsible

Name: SYCO
Contact: info@syco.be – Phone: +32 56 72 42 66

3. What personal data do we collect?

We may collect the following categories of personal data:

  • Identification data (name, address, phone, email)

  • Data related to mobility, vehicles, and medical certificates (if needed for service or adaptation)

  • Billing data (bank details, VAT number)

  • Contact details during inquiries or appointments

  • Internet data: IP address, browser type, website usage (pages visited, clicks)

  • In some cases, photos or videos (e.g., for technical adaptations), only with your consent

4. Purposes of processing

We use your data to:

  • Process your requests, orders, quotes, or appointments

  • Contact you regarding service, maintenance, or modifications

  • Administration and invoicing

  • Fulfill legal obligations (e.g., tax, safety standards)

  • Improve our services, website experience, and products

  • Marketing (newsletters, promotions), only with your consent

5. Legal bases

Data is processed on the basis of:

  • Your consent, where required

  • Performance of a contract (e.g., quote, service)

  • Legal obligation

  • Legitimate interest (e.g., improving services, securing the website), provided your privacy is not disproportionately impacted

6. Retention periods

Personal data is retained no longer than necessary for its purpose unless longer storage is required by law. Billing data is retained in line with tax legislation.

7. Data sharing & third parties

We may share your data with:

  • Internal departments of SYCO / group companies

  • External service providers (e.g., IT, hosting, delivery) acting on our behalf

  • Authorities if legally required

All agreements with third parties comply with the GDPR.

8. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Your rights

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to certain uses

  • Request data portability

  • Withdraw your consent (this does not affect prior lawful processing)

To exercise these rights, contact: info@syco.be

10. Complaints

If you believe we are violating data protection laws, you can file a complaint with the Data Protection Authority (GBA), Belgium.

11. Changes to this policy

We reserve the right to modify this policy. The current version is always available on our website with the date of last modification.

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